Our primary concern is the needs of you and your customers. We have lots of bells and whistles to offer, but our goal is to work together to create a solution that is right for you and your customers. Therefore, we prefer to look at our relationship more as a partnership.
We know that customer needs are not created equal and that no two customers are alike, both in terms of your needs and your customers’ needs. This is even more apparent on an international level. Therefore, whether you want to be involved in designing a data-driven, customized approach that identifies your international customers’ specific needs and gives you visibility in every step, or whether you already know what you want as a final result and simply want us to get you there, we can provide you with the results you expect.
The following are a few items we may consider together to create the best possible customer experience:
Process. We will work together to make sure your expectations are well understood, and will adapt our processes to make certain they specifically fit your needs.
Translation/Localization. We’ll ensure that your product is not only translated correctly, but that it is properly adapted for the target market.
Data. If your company has customer and potential customer analysis data, we can integrate our services to assist you with your campaign to deploy the most relevant information via the most relevant channels to your international customers.
International SEO/SEM/SMO. All search engines and social media platforms are not created equal, and different regions have unique considerations. For example, the most widely used search engine is Yandex in Russia and Naver in South Korea. Different social media platforms are also more prominent in other parts of the world, such as Sina Weibo in China. We want to help make sure that your web traffic is meeting your expectations.
User Experience. Whether it’s desktop, web, or some type of mobile experience, we want to help make sure you are deploying the most relevant information to your international customers through responsive design and through the most appropriate mediums.
